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Process Modernization and Consolidation: The Death of Email in Law Firms

Process Modernization and Consolidation: The Death of Email in Law Firms

October 07, 2014 Process Modernization & Consolidation: The Death of Email in Law Firms

Process Modernization & Consolidation: The Death of Email in Law Firms

Take a minute and think back to the 1990s: for what purposes did you use email? I’m sure your answer is drastically different than it would be if I asked you that same question with today’s date, and you’re not alone.

Since it first became widely used in the 1990s, email has expanded far beyond its original…

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ServiceNow Tutorials? Which Do You Find Most Helpful?

ServiceNow Tutorials? Which Do You Find Most Helpful?

ServiceNow Video Genres: Which Do You Find Most Helpful? Originally Posted by Katharine Sohler Oct 9, 2014

The #ServiceNow Multimedia Team produces videos in several genres to help you find the information you need as quickly and efficiently as possible.

These genres include the following:

1. ServiceNow Basics

These are high-level overviews of applications. They explain what the…

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#ServiceNow TechNow Tutorials

  ServiceNow TechNow Tutorials

Originally Posted by Katharine Sohler in Support on Oct 7, 2014 10:09:07 PM

TechNow is an instructional webinar that provides tips and tricks for developers who want to customize #ServiceNow functionality. This playlist contains all of the TechNow episodes that have aired so far.

** The next episode will air live on the ServiceNow Demo YouTube channel October…

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Introducing Apptio Service Desk Insights™ for ServiceNow®

Introducing Apptio Service Desk Insights™ for ServiceNow®

Service management professionals need to know the costs of the activities and support they are providing to their organization. Without it – they are flying blind, and their value is misunderstood at best.

That’s why we developed Apptio Service Desk Insights™ (SDI) for ServiceNow® – a first-of-its-kind application to help #ITSM…

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Overlooked Practices in a CMS Implementation

Overlooked Practices in a CMS Implementation

Sherpa +Brad Tilton is now a member of+ServiceNow‘s Expert Bureau! Check out his top CMS implementation advice on #ServiceNow Share:http://goo.gl/V86Xap

If you’re thinking of building a CMS Portal in your ServiceNow instance there are a lot of really great resources available that discuss ServiceNow CMS at a high level, some best practices, and how to get started. You can find great tips…

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Service-Now JavaScript Library Resource

Service-Now JavaScript Library Resource

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Originally posted on GarrettNow:

Something that is missing when you get started with Service-Now development: a package of tools to make a developer’s life easier. A good part of the reasoning behind this, is that Service-Now intends for you to do all development directly in your development instance. They’ve provided some great functionality around this (syntax highlighting and basic error…

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4 IT Process Consulting Tips from Fred Luddy #ServiceNow #FruitionPartners

4 IT Process Consulting Tips from Fred Luddy

Fred Luddy, founder and Chief Product Officer of industry-leading IT service management software company ServiceNow, has decades of experience with IT process consulting and has seen the role of IT shift dramatically over the past few years. In his recent keynote address at fruDevCon, Luddy outlined a few of his top notes for software programmers…

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The Case to Get Off Categories (and use a CMDB) #ServiceNow #Acorio

The Case to Get Off Categories (and use a CMDB) #ServiceNow #Acorio

The Case to Get Off Categories (and use a CMDB) Originally posted by John Jones of Acorio

A common question clients who are advancing on their ITIL maturity have is how to move from a Category-based system in ServiceNow to a living CMDB. Many organizations that are switching from another tool into ServiceNow recognize early on that their current process and data structures, often held…

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Bringing the Update Set Picker back from the UI14 Gear Menu

Bringing the Update Set Picker back from the UI14 Gear Menu

Bringing the Update Set Picker back from the UI14 Gear Menu Originally posted on 28 August 2014 by Mark Stanger (aka SNCguru)

The #ServiceNow Eureka releasecontains many new features and changes. Among these are some significant changes to the look and feel that are generally a very nice (and needed) improvement over previous versions of ServiceNow. I have heard a few complaints about the…

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Top Solutions for IT Asset Management Success

Top Solutions for IT Asset Management Success

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“devices and software applications continue to multiple”

Top Solutions for IT Asset Management How many devices do you have? How many of those do you use for work? And what about software — how many different programs do you use to get your job done?

I’m sure the number is pretty high and will continue to climb. Now multiply that by everyone in your organization. It’s mind boggling right?

The…

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#ServiceNow Admin 101: Eureka Release and Upgrade Best Practices | Cloud Sherpas

cloudcomputing

This article was Originally posted by Tony Fugere and can be found - here

ServiceNow Admin 101: Eureka Release and Upgrade Best Practices

ServiceNow administrators can work more efficiently simply by following a few tips, and in the Admin 101 Series I will introduce some of the best tips to simplify the working experience within ServiceNow.

Last October, I shared tips on managing ServiceNow’s…

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